The Project Operations Manager will be the main customer point of contact for activities following the initial verification of eligibility determination and must be able to effectively communicate problem-solving options while developing solutions to complex obstacles that may occur throughout the project lifecycle.

Tasks include managing multiple projects simultaneously, including acting as a proxy for the Senior Management on customer escalations. The PMO will serve as a liaison between the client and the customer. The Project Operations Manager will be responsible for planning, initiation, and execution of complex and/or multiple reporting efforts to ensure customers complete all required compliance actions, (applicant documentation obtained, declined, construction status verification, etc.) and may conduct training as needed.

Required Experience

  • 3+ years of experience as a Project/Operation Manager
  • Strong written and verbal communication skills
  • Familiar with multiple disciplines of technology including:
  • Excel/Data Management
  • Access
  • Google Drive

Required Skills:

  • Project Management Professional Certification –PMP a plus
  • SharePoint experience – a plus
  • Highly organized, resourceful, with strong creative problem-solving skills
  • Ability to adjust priorities mid-stream and manage projects from start to finish
  • Must lead by example and be a proactive agent of change, and have conflict resolution and risk management experience
  • Great customer contact skills
  • Excellent interpersonal and communication skills, both written and verbal
  • A demonstrated passion for customer service

Education:

  • Bachelor’s Degree desired
  • Military background a plus

Please email all resumes to jmilner@frontlineconsultingllc.com with salary expectations and earliest start date.

Only local candidates or candidates willing to move to New York area will be considered.