Front Line served on an intense, 9-week Change Management project to identify the cost drivers that cause capital projects for the MTA to be, on average, about 20% higher than capital project costs for comparable rail projects in cities of similar density, ridership, and geographical constraints, worldwide. This analytically intensive project also identified the cost saving strategies the MTA had adopted in the past, strategies that were identified previously but were never adopted, and strategies the MTA could institute now to reduce future capital project costs.

Front Line Consulting, LLC was contracted to provide Business to Business Consulting Services to complete comprehensive Process Mapping of Terelion’s end-to-end sales process. Process mapping visually represents a workflow, allowing teams to understand a process and its components more clearly. To successfully complete this project we identified work processes, structures, timelines, milestones, and dependencies. We also developed questionnaires and scheduled interviews with all relevant stakeholders to gather appropriate data. During the interview process we captured and documented all pain points in the areas of business processes, staffing, and technologies. Outputs included a current state assessment (captured in a flow chart), future state recommendations, and complete process roadmaps utilized within the firm.

Disaster Recovery consulting services remain central to Front Line’s focus and capability. We have provided many years of valued and key consultation services and management for the New York Governor’s Office of Storm Recovery (GOSR). GOSR values our deep knowledge and experience regarding HUD compliance and program management.

Our work with GOSR has included project management, client services, personnel management, and case managment. In the past, GOSR has used our teams to reconcile their most urgent and challenging cases.

Frontline managed a team focused on the feasibility of more than 150 residential home elevations, while also serving in a quality control oversight capacity. Front Line was also responsible for the management of a multi-functional team inclusive of program managers, case analyst, case managers, and customer service representatives. This team served as case managers and analyst for GOSR’s highest priority and escalated cases. Front Line’s personnel were directly responsible and authored many policy changes that affected the positive outcome of these complex file types.

“We’ve partnered with Front Line Consulting on numerous emergency response programs. They were invaluable to our success, providing experienced management and flexible, productive staff for all engagements. More critically, they share our commitment to integrity and as a trusted partner, we look forward to working with them in the future.” – Winsor Consult Group

Front Line Consulting is providing professional services for OGS through its Prime partnership on multiple projects across the state of New York. These services range from Office Administrators to Assistant Project Managers. Our team members review proposal compliance, process change orders, and ensure payments are submitted to performing contractors timely and accurately. They play a pivotal role in the overall success of the agency.

We resource only the best talent for all of our partnerships, and our central goal is to be value added to all our Prime partners.

“Front Line staffs projects with qualified, diligent professionals who perform their responsibilities quite well” – Jacobs Engineering Group

Along with Global Austin, Front Line Consulting hosted Afghan government dignitaries focused on improving the procurement methodology of Afghanistan. The Afghan dignitaries desired to learn best practices in preventing corruption and forming efficient procurement methodologies. We provided an overview of the firm’s roles and responsibilities and lessons learned from the management of the 2017 Capital Improvement Program, Travis County.