New York Governor’s Office of Storm Recovery (GOSR)
(New York, NY)
Disaster Recovery consulting services remain central to Front Line’s focus and capability. We have provided many years of valued and key consultation services and management for the New York Governor’s Office of Storm Recovery (GOSR). GOSR values our deep knowledge and experience regarding HUD compliance and program management.
Our work with GOSR has included project management, client services, personnel management, and case managment. In the past, GOSR has used our teams to reconcile their most urgent and challenging cases.
Frontline managed a team focused on the feasibility of more than 150 residential home elevations, while also serving in a quality control oversight capacity. Front Line was also responsible for the management of a multi-functional team inclusive of program managers, case analyst, case managers, and customer service representatives. This team served as case managers and analyst for GOSR’s highest priority and escalated cases. Front Line’s personnel were directly responsible and authored many policy changes that affected the positive outcome of these complex file types.
“We’ve partnered with Front Line Consulting on numerous emergency response programs. They were invaluable to our success, providing experienced management and flexible, productive staff for all engagements. More critically, they share our commitment to integrity and as a trusted partner, we look forward to working with them in the future.” – Winsor Consult Group